Effective Date: 29/08/2025
1. Information We Collect
Personal Information
- Account Information: Name, email address, phone number
- Payment Information: Billing address, payment method details (processed securely by third-party providers)
- Profile Information: Business details, learning preferences, profile picture (optional)
- Communication Data: Support requests, feedback, course-related communications
Usage Information
- Course Progress: Lessons completed, time spent, quiz results, module engagement
- Platform Activity: Login times, feature usage, content downloads
- Technical Data: IP address, browser type, device information, operating system
- Cookies and Analytics: Website usage patterns, user preferences
2. How We Use Your Information
Course Delivery and Support
- Provide access to course materials and platform features
- Track your progress and customize your learning experience
- Respond to support requests and technical issues
- Send course updates and important announcements
Business Operations
- Process payments and manage your account
- Prevent fraud and ensure platform security
- Analyze usage patterns to improve our services
- Comply with legal and regulatory requirements
Marketing Communications (Optional)
- Send newsletters about e-commerce tips and strategies
- Notify you about new courses or features
- Share success stories and case studies
- You can opt out at any time
3. Information Sharing and Disclosure
We Do NOT Sell Your Data
We never sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing for Business Operations
- Payment Processors: Stripe, PayPal, or other secure payment providers
- Course Platform: Learning management system providers for course delivery
- Email Services: Automated email providers for course communications
- Analytics Tools: Google Analytics or similar services (anonymized data)
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights and safety.
4. Data Security
- Encryption: All data transmission is secured with SSL encryption
- Access Controls: Limited employee access on a need-to-know basis
- Regular Updates: Security measures are continuously updated
- Secure Storage: Data stored on protected servers with backup systems
- Payment Security: PCI DSS compliant payment processing
5. Your Privacy Rights
Access and Control
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Export your course progress and data
Communication Preferences
- Opt out of marketing emails at any time
- Control notification preferences in your account settings
- Unsubscribe links in all promotional emails
6. Cookies and Tracking Technologies
Essential Cookies
- Required for platform functionality and user authentication
- Course progress tracking and session management
- Security and fraud prevention
Optional Cookies
- Analytics: Google Analytics for website improvement
- Marketing: Facebook Pixel, Google Ads tracking (with consent)
- Preferences: Remember your settings and customizations
You can control cookie preferences through your browser settings or our cookie consent manager.
7. Data Retention
- Active Accounts: Data retained while your account is active
- Inactive Accounts: Data may be retained for up to 3 years for reactivation
- Legal Requirements: Some data retained longer for compliance purposes
- Marketing Data: Removed immediately upon unsubscribe request
- Financial Records: Retained for 7 years as required by UAE law
8. International Data Transfers
Your data may be processed and stored in servers located outside the UAE, including the United States and European Union. We ensure appropriate safeguards are in place for international transfers.
9. Children's Privacy
Our course is intended for adults (18+). We do not knowingly collect information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.
10. Third-Party Services
Integrated Services
- Google Analytics: Website usage analysis
- Payment Providers: Secure payment processing
- Email Services: Course communications and support
- Social Media: Optional social sharing features
Each service has its own privacy policy. We encourage you to review them.
11. Updates to This Policy
- We may update this policy to reflect changes in our practices
- Material changes will be communicated via email
- Updated policy will be posted on our website with revision date
- Continued use constitutes acceptance of updated terms
12. Your Choices and Controls
Account Management
- Update your profile and preferences in account settings
- Download your course progress and certificates
- Request account deletion at any time
Communication Controls
- Unsubscribe from marketing emails
- Adjust notification preferences
- Contact us to limit data processing